dd baazi Privacy Policy

This privacy policy applies to all users of the dd baazi platform. When you use the dd baazi website or application, create an account, make a deposit, or use any of our services, you are considered to have accepted the terms of this policy.

dd baazi treats the protection of users' personal information as a top priority. This policy clearly explains what types of information we collect, how they are used, and under what circumstances they may be shared with third parties. This policy should be read alongside our Terms and Conditions.

Any changes mentioned on this page take effect from the date of publication. If there are significant changes to the policy, we will notify users at their registered email address.

2.1 Registration and Identity Information

When creating an account, we collect the following information:

• Full name and date of birth
• Mobile number and email address
• National ID or passport number (for identity verification)
• Current address
• Username and password chosen by the user (stored in encrypted form)

2.2 Financial Information

During deposit and withdrawal processes, we store payment-related information. This includes bKash, Nagad, Rocket, or Upay account numbers, bank account details, and transaction history. However, full payment card details are not stored on our servers.

2.3 Usage Information and Log Data

While you use the platform, some technical information is collected automatically:

• IP address and device information (operating system, browser type)
• Login and logout times and session duration
• Page visit history and click data
• Game play history and betting activity
• Data collected through cookies and similar tracking technologies

dd baazi uses collected information only for the following legitimate purposes:

3.1 Service Operations

We use your information to create and manage your account, process deposits and withdrawals, provide gaming and betting services, and pay out winnings. Processing information for this purpose is a basic condition of providing our services.

3.2 Identity Verification and Security

Verifying the age and identity of every user is our obligation. All activity on dd baazi is for persons aged 21 and above. We conduct information verification processes to prevent fraud, protect accounts, and block unauthorised access.

3.3 Customer Support

Our support team has limited access to your account-related information in order to resolve your issues, handle complaints, and provide assistance via live chat or email.

3.4 Bonuses and Promotions

We analyse your transaction history and account status to correctly award welcome bonuses, VIP cashback, and other offers. This analysis is entirely internal and is not shared with third parties.

3.5 Responsible Gaming

Monitoring users' gaming activity to identify risky behaviour is part of our responsible gaming policy. Information collected for this purpose is used solely to protect the user.

dd baazi does not sell your personal information and does not share it with third parties for advertising purposes. However, limited information may be shared in the following cases:

• Payment processors: Payment service providers such as bKash, Nagad, Rocket, Upay, and banks receive the information necessary to complete transactions.
• Game software providers: Providers such as Pragmatic Play, PG Soft, JILI, Evolution, and Spribe receive game session data to operate games, but not your full personal identity.
• Technology service providers: For cloud hosting, cybersecurity, and analytics services, we work with trusted technology partners who are bound by strict confidentiality agreements.
• Legal obligations: Relevant information may be provided upon receipt of a valid court order or a lawful request from a government authority.

In the cases above, third parties are given only the minimum information necessary to complete their work.

dd baazi implements industry-standard technical and organisational measures to keep your information secure:

5.1 Encryption and Network Security

Our platform uses SSL/TLS encryption, which keeps all data exchanged between your browser and our servers secure. Passwords are stored using industry-standard hashing methods and are never stored in plain text.

5.2 Access Controls

Only specific individuals among our staff can access user information, and only as required for their work. All data access is logged and reviewed regularly.

5.3 Data Retention Period

Information is retained while your account is active and, after closure, for the period required by law. Afterwards, information is securely deleted or anonymised.

The dd baazi website and app use cookies and similar tracking technologies. These are divided into different categories:

• Essential cookies: These cookies are necessary for maintaining login sessions, verifying security tokens, and running the platform's basic functions — they cannot be disabled.
• Functional cookies: These store your language preferences, theme settings, and other personalisation data to make future visits more convenient.
• Analytics cookies: These collect anonymous statistics to help us understand how users are using the platform. These cookies can be disabled from browser settings.

Most browsers provide controls for managing cookies. However, disabling essential cookies may cause some platform features to not work correctly.

As a dd baazi user, you have several rights regarding your own information:

7.1 Right to Access Information

You can contact us at any time to find out what information we hold about you. We will fulfil this request within 30 working days.

7.2 Right to Correct Information

If your profile contains incorrect or outdated information, you can request a correction through account settings or by contacting the support team.

7.3 Right to Close Account

You can request to close your account at any time. After account closure, unnecessary information will be deleted once the legally required period has passed.

7.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or messages, you can unsubscribe from account settings. However, important account-related messages (such as security alerts) will continue to be sent.

To exercise any of the above rights or to learn more, please contact us. You can also read our About Us page to learn more about us.

dd baazi strictly follows a 21+ age policy. We do not knowingly collect or process personal information of any minor. Age verification is mandatory at registration and we enforce this verification through the national ID card.

If we receive credible information that someone under the age of 21 has created an account, we will immediately suspend that account and delete the associated information.

Our servers and data processing providers may be located in various countries. Regardless of where data is processed, the protection standards described in this privacy policy are maintained. For international data transfers, we use appropriate agreements and safeguards.

dd baazi reserves the right to amend this privacy policy when necessary. If there are significant changes to the policy:

• Users will be notified at their registered email at least 7 days before the change takes effect
• The update date at the top of this page will be changed
• For significant changes, user consent may be requested at login

Continued use of the platform after an update will be considered acceptance of the revised policy. For more information on the overall terms of using the platform, see our FAQ section.

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: Active 24/7, support available in Bengali and English

We generally respond to emails within working days. For urgent matters, using live chat will get you a faster response.